I'm currently using Optus for phone, but I'm planning on going back to my Telstra phone line.
The overhead Telstra line is very old, and currently terminates in small round bakelite box high on a wall close to the connection point on the fascia (see attached picture)
The fascia needs replacing and the wall needs to be reclad so the phone line needs to be moved, if only temporarily.
My understanding is that the line up to a NTD (Network Termination Device) or the first outlet is Telstras responsibility, and nobody else is allowed to touch it.
What is the procedure when the structure holding Telstras equipment needs to move or be repaired? Do I have to pay for it? Is there a particular department I need to talk to at Telstra?
If I'm getting the cable reattached, I'd also like to move the connection point further along the fascia (for aesthetic reasons) - does anybody know what spacing must be maintained between the overhead power and phone cables? This will determine if it's even possible.
Ideally I'd like to get my cabler to rewire all my outlets to a new NTD on the outside wall and then get Telstra to attach the incoming line to it. Has anybody else got Telstra to do this on a house that already has an existing phone line?