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Brivis MTS HE20E - Works correctly for 15 minutes then Busy 40 & 43 Error Messages

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  1. #1
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    Default Brivis MTS HE20E - Works correctly for 15 minutes then Busy 40 & 43 Error Messages

    Hi All,
    I am hoping someone more DIY than I can help me out.
    I have a Brivis He20e gas ducted heater and all has been fine for a long time. Last Friday- it was working well then It went off and I had a largish plume of smoke and an electrical smell in the house. Turned it off. Called a technician. Found to be the large capacitor nearest to the main fan, relpaced it - all working again. That was until I turned it off around 9:30pm that night. Technician tells me that my unit hasn't got a lot of life left in it and that I should look to replace it...a little surprising to me given there seems to be many spare parts that are still available ( I do see that some parts, including the NG-1/LO Module 503 is obsolete and not manufactured any longer)

    Saturday morning (02/05) - turned it on -all good. Started as is normal even pumped the heated air into the house for 15 minutes. Then an error message: "Busy 40 H1 and 43 H1" on the networker screen.

    Outside
    I headed to the unit and I hear the main fan on like its all running correctly. On the controller in the unit:
    Error flash and message - "OHeat_R-A" then "Postpurge"
    So it seems to me that the unit overheats and switches to of and goes into post purge.

    I switch off the power, leave it for 30 minutes, re-power it up. Worked again for 15 mins then same error messages on the networker screen and the NG-1/Lo.

    Can anyone please advise if I need to totally replace the whole unit now? It seems like it could be just one small failing potentially replaceable part?
    Keen for all feedback
    thanks in advance

  2. #2
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    You are definitely correct - these heaters are often taken out by the failure of some part that can be replaced for a few dollars. The main problem, of course, is figuring out exactly what part it is, and yeah, sometimes it might turn out that the part really is unobtainium.

    I guess you have ended up here because of the many threads about Brivis heaters. Have you looked at the other threads, in particular https://www.renovateforum.com/f193/a...sistor-110279/ and an older one pointed to by that one?

    I'm not really familiar with these heaters, but maybe your one is the same as the ones mentioned in those old threads. Does it look like the ones in those threads? If so, even though you may have a different fault, the first of those threads in particular might help as somebody traced out the circuit. Some other Brivis heaters use similar circuits too.

    That old thread also has a list of fault codes, but that is a bit cryptic and probably does not tell you anything new. The 40 code given there supposedly means "return air"overheat condition, so an obvious thing to check would be the sensor. The fault code list there mentions a "klixon", which is a thermostat (simple on/off switch), but in yet another old thread here somebody said that the "HE" model heaters use a thermistor (which can measure actual temperature).

    I don't know how a problem with the thermostat/thermistor could be caused by the motor capacitor blowing. If anything that might take out the triac that controls the motor, but maybe that would cause a different fault code.

    Also have a look at the PCB to see if there is any obvious sign of burning or overheated parts. Unfortunately, not all failed components will show signs.

  3. #3
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    I know nothing about Brevis heaters, but as overheated return air would be a serious and possibly dangerous fault, the controller probably has "fail safe" built in - that is, if the return air sensor is giving "out of range" readings, then the unit would shut down.

    In mission critical systems (not domestic appliances but, say, a TV station) there are usually two units in tandem with automatic switchover to the backup unit the active unit fails. The two units are serviced at alternate intervals, and the one that is in use is the one that has NOT just been serviced, because that is the one most likely to fail as it has just been 'fiddled with'.

    The fact is even the best technicians are human. Is it possible that the service technician accidentally dislodged the return air temperature sensor, or damaged it's cable or connection? I'd give them a call and hope they don't take the "we're immortal" position.
    Before you speak, ask yourself: Is it necessary, it is true, does it improve on the silence? - Baba

  4. #4
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    Not familiar with the Brivis heaters, but a lot of other brands have a thermistor in the supply air duct (outlet from the heater). They should be installed around 3 meters from the heater itself in straight duct.

    It is possible that the thermistor is faulty but you should also check the the fan is running correctly, there are sufficient ducts open, the supply ducts are not crushed, the return air filter is not blocked and the return air duct is not crushed.

    If you have a thermometer handy you could place this in the duct at the same point at the thermistor and check what the temperature is, for Braemar heaters they switch to low mode at 60 degree and go overheat at 70 degree

  5. #5
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    I know very little about these heaters, but I always read threads about them, because we have an ancient Brivis heater, and I think that sooner or later it will be me with a problem, and I want to be prepared, by learning all I can.

    Quote Originally Posted by droog View Post
    Not familiar with the Brivis heaters, but a lot of other brands have a thermistor in the supply air duct (outlet from the heater). They should be installed around 3 meters from the heater itself in straight duct.

    It is possible that the thermistor is faulty ...
    From what I have been able to gather in the past, in heater lingo, the "supply air" is the hot air supplied to the house, while the "return air" is the air returning from the house to the heater. That is consistent with what you say there when mentioning the thermistor, and yes, our Brivis heater has a temperature sensor mounted in the duct where the hot air leaves the heater (it's a heat operated switch/thermostat rather than a thermistor, but that might be due to the great age of our heater).

    The Brivis documentation does list error codes related to "supply air", and in fact hints that there might be more than one sensor for the "supply air" (there is one code for "S/A overheat switch open" and another for "S/A Thermistor exceeded 90 deg"). However, the error code received by Mudbirdiemont appears to relate to "return air" rather than "supply air", so maybe there are sensors in both ducts?

    I'm pretty sure our heater does not have any sensor in the "return air" duct, but maybe more recent ones are different?

  6. #6
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    However, the error code received by Mudbirdiemont appears to relate to "return air" rather than "supply air"
    You are correct "return air" is the air being returned from the house for the heater to heat and aligns with the Brivis install manuals, you also appear to be correct with the point above so I did a little more google digging.
    The error appears to be a problem with the combustion fan rather than the supply air thermistor:

    "The combustion fan overheat switch has been detected as opened forcing the overheat cool down process to be initiated. So long as this switch remains open this fault condition is reported"
    Sourced from the manual here : https://docplayer.net/62644296-Servi...arpro-max.html
    I realise this manual is not for the same model but Brivis do appear to retain the error codes across models.

    Good pickup

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